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PERFECTION: Strange, but the most popular, the
most widely-requested, and the most widely quoted piece I've
ever written was not about the stock market -- it was about
business, and specifically about what I call the theoretical
"ideal business." I first published this piece in
the early-1970s. I repeated it in Letter 881 and then again
in Letter 982. I've added a few thoughts in each successive
edition. But seldom does a month go by when I don't get requests
from subscribers or from some publication or corporation to
republish "the ideal business." So here it is again
-- with a few added comments.
I once asked a friend, a prominent New York
corporate lawyer, "Dave, in all your years of experience,
what was the single best business you've ever come across?"
Without hesitation, Dave answered, "I have a client whose
sole business is manufacturing a chemical that is critical
in making synthetic rubber. This chemical is used in very
small quantities in rubber manufacturing, but it is absolutely
essential and can be used in only super-refined form.
"My client is the only one who manufactures
this chemical. He therefore owns a virtual monopoly since
this chemical is extremely difficult to manufacture and not
enough of it is used to warrant another company competing
with him. Furthermore, since the rubber companies need only
small quantities of this chemical, they don't particularly
care what they pay for it -- as long as it meets their very
demanding specifications. My client is a millionaire many
times over, and his business is the best I've ever come across."
I was fascinated by the lawyer's story, and I never forgot
it.
When I was a young man and just out of college
my father gave me a few words of advice. Dad had loads of
experience; he had been in the paper manufacturing business;
he had been assistant to Mr. Sam Bloomingdale (of Bloomingdale's
Department store); he had been in construction (he was a civil
engineer); and he was also an expert in real estate management.
Here's what my dad told me: "Richard,
stay out of the retail business. The hours are too long, and
you're dealing with every darn variable under the sun. Stay
out of real estate; when hard times arrive real estate comes
to a dead stop and then it collapses. Furthermore, real estate
is illiquid. When the collapse comes, you can't unload. Get
into manufacturing; make something people can use. And make
something that you can sell to the world. But Richard, my
boy, if you're really serious about making money, get into
the money business. It's clean, you can use your brains, you
can get rid of your inventory and your mistakes in 30 seconds,
and your product, money, never goes out of fashion."
So much for my father's wisdom (which was
obviously tainted by the Great Depression). But Dad was a
very wise man. For my own part, I've been in a number of businesses
-- from textile designing to advertising to book publishing
to owning a night club to the investment advisory business.
It's said that every business needs (1) a
dreamer, (2) a businessman, and (3) a S.O.B. Well, I don't
know about number 3, but most successful businesses do have
a number 3 or all too often they seem to have a combined number
2 and number 3.
Bill Gates is known as "America's richest
man." Bully for Billy. But do you know what Gates' biggest
coup was? When Gates was dealing with IBM, Big Blue needed
an operating system for their computer. Gates didn't have
one, but he knew where to find one. A little outfit in Seattle
had one. Gates bought the system for a mere $50,000 and presented
it to IBM. That was the beginning of Microsoft's rise to power.
Lesson: It's not enough to have the product, you have to know
and understand your market. Gates didn't have the product,
but he knew the market -- and he knew where to acquire the
product.
Apple had by far the best product in the Mac.
But Apple made a monumental mistake. They refused to license
ALL PC manufacturers to use the Mac operating system. If they
had, Apple today could be Microsoft, and Gates would still
be trying to come out with something useful (the fact is Microsoft
has been a follower and a great marketer, not an innovator).
"Find a need and fill it," runs the old adage. Maybe
today they should change that to, "Dream up a need and
fill it." That's what has happened in the world of computers.
And it will happen again and again.
All right, let's return to that wonderful
world of perfection. I spent a lot of time and thought in
working up the criteria for what I've termed the IDEAL BUSINESS.
Now obviously, the ideal business doesn't exist and probably
never will. But if you're about to start a business or join
someone else's business or if you want to buy a business,
the following list may help you. The more of these criteria
that you can apply to your new business or new job, the better
off you'll be.
(1) The ideal business sells the world, rather
than a single neighborhood or even a single city or state.
In other words, it has an unlimited global market (and today
this is more important than ever, since world markets have
now opened up to an extent unparalleled in my lifetime). By
the way, how many times have you seen a retail store that
has been doing well for years -- then another bigger and better
retail store moves nearby, and it's kaput for the first store.
(2) The ideal business offers a product which
enjoys an "inelastic" demand. Inelastic refers to
a product that people need or desire -- almost regardless
of price.
(3) The ideal business sells a product which
cannot be easily substituted or copied. This means that the
product is an original or at least it's something that can
be copyrighted or patented.
(4) The ideal business has minimal labor requirements
(the fewer personnel, the better). Today's example of this
is the much-talked about "virtual corporation."
The virtual corporation may consist of an office with three
executives, where literally all manufacturing and services
are farmed out to other companies.
(5) The ideal business enjoys low overhead.
It does not need an expensive location; it does not need large
amounts of electricity, advertising, legal advice, high-priced
employees, large inventory, etc.
(6) The ideal business does not require big
cash outlays or major investments in equipment. In other words,
it does not tie up your capital (incidentally, one of the
major reasons for new-business failure is under-capitalization).
(7) The ideal business enjoys cash billings.
In other words, it does not tie up your capital with lengthy
or complex credit terms.
(8) The ideal business is relatively free
of all kinds of government and industry regulations and strictures
(and if you're now in your own business, you most definitely
know what I mean with this one).
(9) The ideal business is portable or easily
moveable. This means that you can take your business (and
yourself) anywhere you want -- Nevada, Florida, Texas, Washington,
S. Dakota (none have state income taxes) or hey, maybe even
Monte Carlo or Switzerland or the south of France.
(10) Here's a crucial one that's often overlooked;
the ideal business satisfies your intellectual (and often
emotional) needs. There's nothing like being fascinated with
what you're doing. When that happens, you're not working,
you're having fun.
(11) The ideal business leaves you with free
time. In other words, it doesn't require your labor and attention
12, 16 or 18 hours a day (my lawyer wife, who leaves the house
at 6:30 AM and comes home at 6:30 PM and often later, has
been well aware of this one).
(12) Super-important: the ideal business is
one in which your income is not limited by your personal output
(lawyers and doctors have this problem). No, in the ideal
business you can sell 10,000 customers as easily as you sell
one (publishing is an example).
That's it. If you use this list it may help
you cut through a lot of nonsense and hypocrisy and wishes
and dreams regarding what you are looking for in life and
in your work. None of us own or work at the ideal business.
But it's helpful knowing what we're looking for and dealing
with. As a buddy of mine once put it, "I can't lay an
egg and I can't cook, but I know what a great omelet looks
like and tastes like."
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